The following policies apply to all training and assessment services provided by NT Truck Training & Testing.

By making or accepting a booking for training or assessment, the student and/or organisation responsible for the booking agrees to the terms outlined below.

We encourage all students and third-party organisations to read these policies prior to booking.

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Payment Policy

• Full payment is required on the day of training or assessment, prior to commencement, unless alternative arrangements have been agreed in advance.

• Advance payment may be required for some bookings, including bookings made by employers, employment service providers, government agencies or other third-party organisations.

• Failure to make payment when required may result in the training or assessment being unable to proceed.

• NT Truck Training & Testing reserves the right to decline or postpone a booking where payment requirements have not been met.

 

Cancellation Policy

• A minimum of 24 hours' notice is required for cancellations.

• Cancellations made with at least 24 hours' notice may be rescheduled at no additional cost, subject to availability.

• Cancellations made with less than 24 hours' notice may result in the booking being forfeited and a new booking and payment being required.

• Where exceptional circumstances have prevented a student from attending, NT Truck Training & Testing may consider the circumstances on a case-by-case basis.

• Repeated cancellations may result in NT Truck Training & Testing declining further bookings.

If NT Truck Training & Testing is required to cancel a session, the student will be offered rescheduling at no additional cost or, where appropriate, a refund of fees paid for services that have not been provided.

 

Rebooking & Rescheduling Policy

• Requests to reschedule should be made at least 24 hours before the scheduled training or assessment.

• All rescheduling is subject to instructor and vehicle availability.

• NT Truck Training & Testing cannot guarantee that an alternative appointment will be available within a particular timeframe.

• Repeated cancellation or rescheduling requests may result in further changes being declined, a new booking being required, or future bookings being declined.

• Rescheduled bookings remain subject to these Training & Assessment Policies.

 

No-Show Policy

A student who fails to attend a scheduled training or assessment session without providing notice will be considered a no-show.

Where a student fails to attend:

• The booked session may be forfeited.

• A new booking and payment may be required before training or assessment can continue.

• Where the booking has been funded by a third-party organisation, NT Truck Training & Testing may notify the organisation that the student failed to attend.

• Repeated non-attendance may result in NT Truck Training & Testing declining future bookings.

 

Late Arrival Policy

Students are expected to arrive on time and ready to commence their scheduled training or assessment.

Late arrival may result in:

• Reduced training time;

• The assessment being unable to proceed;

• The session being rescheduled; or

• The booking being treated as a late cancellation or no-show where there is insufficient time to safely or properly complete the scheduled service.

Additional fees may apply where a new booking is required.

 

Licence Eligibility & Student Responsibilities

It is the student's responsibility to ensure they meet the applicable Northern Territory Motor Vehicle Registry eligibility requirements for the licence class, training or assessment being undertaken.

Students must:

• Hold a current and appropriate driver's licence;

• Meet any required licence tenure or eligibility requirements;

• Provide their driver's licence and any required documentation when requested;

• Advise NT Truck Training & Testing of any licence conditions or restrictions that may affect training or assessment;

• Meet any applicable medical or licensing requirements; and

• Provide accurate information when making a booking.

If a student is not eligible to undertake the booked training or assessment, the session may be unable to proceed.

Where the inability to proceed results from the student not meeting eligibility or licensing requirements that were their responsibility to confirm, a new booking and additional payment may be required.

 

Fitness to Drive & Safety

Safety is our priority.

Students must be fit to safely operate a heavy vehicle before and during all training and assessment sessions.

Students must not attend training or assessment while impaired by:

• Alcohol;

• Illicit drugs;

• Medication that affects their ability to drive safely;

• Fatigue;

• Illness; or

• Any other condition that may affect their ability to safely operate a vehicle.

Students must comply with all applicable Northern Territory road laws, including alcohol requirements applicable to their licence and the vehicle being driven.

Students must immediately advise the instructor of anything that may affect their ability to safely operate the vehicle.

The instructor or assessor has the right to stop, postpone or refuse to commence a session where they reasonably believe it would be unsafe to continue.

Where training or assessment cannot proceed because the student is not fit to drive, the session may be forfeited and a new booking and payment may be required.

 

Student Conduct & Respectful Communication

NT Truck Training & Testing is committed to providing a safe, respectful and professional environment for students, instructors and administrative staff.

Students are expected to communicate and behave respectfully before, during and after their training or assessment.

The following behaviour will not be tolerated:

• Abusive or threatening language;

• Aggressive or intimidating behaviour;

• Discriminatory, offensive or inappropriate conduct;

• Harassment of instructors or administrative staff;

• Deliberately unsafe driving or refusal to follow reasonable safety instructions; or

• Behaviour that prevents training or assessment from being conducted safely and professionally.

NT Truck Training & Testing reserves the right to refuse to commence, suspend or terminate training or assessment where behaviour presents a safety concern or makes continuation of the training relationship unreasonable.

Serious or repeated inappropriate behaviour may also result in future bookings being declined.

Where a session is discontinued due to student conduct, any refund or rescheduling request will be considered having regard to the services already provided, the circumstances of the incident and applicable Australian Consumer Law requirements.

 

Training & Assessment Outcomes

Payment for training or assessment does not guarantee a successful assessment outcome or licence upgrade.

Students must demonstrate the required knowledge, skills and competency applicable to the licence class or assessment being undertaken.

The instructor or assessor must conduct assessments fairly and in accordance with applicable requirements and cannot pass a student who has not demonstrated the required competency.

Where a student is not yet competent:

• Additional training may be recommended;

• Reassessment may be required;

• A new booking may be required; and

• Additional fees may apply.

An unsuccessful assessment outcome does not, by itself, entitle a student to a refund.

 

Instructor, Vehicle, Weather & Unforeseen Cancellations

There may be circumstances where NT Truck Training & Testing is unable to safely or reasonably proceed with a scheduled session.

These may include:

• Instructor illness or unavailability;

• Vehicle breakdown or mechanical issues;

• Severe weather;

• Unsafe road conditions;

• Road closures;

• Emergency events; or

• Other circumstances outside our reasonable control.

Where this occurs, NT Truck Training & Testing will contact the student as soon as reasonably possible.

The student will be offered:

• Rescheduling at no additional cost; or

• Where rescheduling is not reasonably possible, a refund of fees paid in advance for services that have not been provided.

NT Truck Training & Testing is not responsible for indirect expenses incurred by students as a result of a rescheduled session, except where required by law.

 

Refund Policy

This Refund Policy forms part of the Training & Assessment Policies and should be read together with the Payment, Cancellation, Rescheduling, No-Show and Eligibility Policies.

NT Truck Training & Testing generally requires payment on the day of training or assessment. Advance payment may also be accepted or required by prior arrangement.

A refund would generally not be provided solely because:

• A student changes their mind;

• A cancellation is made less than 24 hours before the scheduled session;

• A student fails to attend a booked session;

• Late arrival prevents training or assessment from being completed;

• A student does not meet the required licensing or eligibility requirements;

• A student attends while unfit to safely operate the vehicle;

• A student does not successfully complete an assessment; or

• A session is terminated because of serious inappropriate or unsafe student conduct.

Where appropriate, NT Truck Training & Testing may offer rescheduling instead.

Refund and rescheduling requests will be considered having regard to the circumstances of the booking, any services already provided and applicable Australian Consumer Law requirements.

Approved refunds will generally be returned using the original payment method within a reasonable timeframe.

 

Third-Party Funded Bookings

Where training or assessment is booked or paid for by an employer, employment service provider, government agency or other third-party organisation, these Training & Assessment Policies continue to apply.

The student remains responsible for complying with:

• Attendance requirements;

• Licence eligibility requirements;

• Safety requirements;

• Student conduct requirements; and

• Instructor directions.

Where a student cancels late, fails to attend or repeatedly reschedules, NT Truck Training & Testing may notify the organisation responsible for the booking.

A third-party funded booking may be forfeited following a late cancellation or no-show, and additional payment may be required before another booking is confirmed.

Where a refund is approved for a booking paid by a third party, the refund will generally be returned to the organisation or person who originally made the payment unless otherwise agreed.

 

Refusal of Future Bookings

NT Truck Training & Testing reserves the right to decline future bookings where reasonable grounds exist, including:

• Repeated failure to attend;

• Repeated late cancellations or rescheduling;

• Outstanding payment;

• Abusive, aggressive or threatening behaviour;

• Unsafe conduct;

• Failure to follow reasonable instructor directions; or

• Circumstances where the professional training relationship has broken down and it is no longer reasonable or appropriate for training to continue.

This does not affect any rights or remedies available under Australian Consumer Law.

 

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Training & Assessment Policies is intended to exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.

Where a service does not meet a consumer guarantee, customers may be entitled to a remedy in accordance with Australian Consumer Law.

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Questions About Your Booking

If you are unsure about your licence eligibility, booking requirements, cancellation conditions or any other part of these policies, please contact NT Truck Training & Testing before booking.

We are happy to clarify requirements before training or assessment is scheduled.